FAQ

You have some questions? We have answers!

 

1. What inspired the creation of Noble Product Co.? Noble Product Co. was founded with a mission to redefine grooming by merging tradition with modern innovation. We wanted to create a brand that not only offers premium grooming products but also empowers customers through education and exceptional experiences.
2. How do you ensure the quality of your products? We use only the finest ingredients and meticulously craft each product to meet the highest standards. Our formulations are extensively tested to ensure they are safe, effective, and luxurious. We also maintain strict quality control processes from sourcing to production.
3. Can I find Noble products in stores, or are they only available online? Noble Product Co. products are available both online and in select barbershops and retail locations. We also offer wholesale opportunities for businesses looking to carry our products. Check our store locator on the website to find a location near you.

Product Questions
1. How are Noble’s beard oils different from others on the market? Our beard oils are infused with rare cloudberry oil, known for its exceptional hydrating and antioxidant properties. This ingredient, combined with other premium oils like argan and golden jojoba, makes our beard oils not just moisturizing but also beneficial for skin health, reducing irritation and promoting a healthy beard.
2. What makes cloudberry oil a key ingredient in your products? Cloudberry oil is harvested from the Arctic tundra and is rich in antioxidants, vitamins, and omega fatty acids. It deeply nourishes and hydrates both hair and skin, making it a standout ingredient in our products. It’s particularly effective in promoting skin elasticity and reducing signs of aging.
3. Can I use your hair styling products on all hair types? Yes, our hair styling products are designed to be versatile and effective across different hair types. Whether you have fine, thick, straight, or curly hair, our products like Noble Matte Cream and Noble Texture Paste offer the flexibility to create and maintain your desired style.
4. Are your products safe for sensitive skin? Our products are formulated with gentle, natural ingredients, making them suitable for sensitive skin. If you have specific concerns or allergies, we recommend reviewing the ingredient list or consulting with our customer support before use.

Usage and Application
1. How should I apply Noble Beard Oil for the best results? For best results, apply a few drops of Noble Beard Oil to your palms, rub them together, and gently massage the oil into your beard and the skin underneath. Use a comb to distribute the oil evenly. It’s best to apply after a shower when your pores are open and your beard is slightly damp.
2. What’s the best way to use the Noble Lift Texture Powder? Apply Noble Lift Texture Powder to dry hair, focusing on the roots for maximum volume. You can use your fingers to distribute the powder evenly and create lift. It’s perfect for refreshing styles throughout the day without adding any weight or shine.
3. How can I incorporate Noble Silk Conditioner into my routine? Noble Silk Conditioner can be used as a rinse-out conditioner or a leave-in treatment. After shampooing, apply it to damp hair, leave it in for 3-5 minutes, and then rinse for a deep conditioning effect. Alternatively, apply it as a leave-in conditioner to towel-dried hair for ongoing hydration and manageability.

Ordering and Shipping
1. Do you offer any discounts or promotions for first-time customers? Yes, we often run promotions and offer discounts for first-time customers. Sign up for our newsletter to stay updated on the latest offers and receive a discount code for your first purchase.
2. How do I know my order has been placed successfully? Once you place an order, you will receive a confirmation email with your order details. If you do not receive this email within a few minutes, please check your spam folder or contact our customer service for assistance.
3. What should I do if my order arrives damaged? If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work quickly to resolve the issue, whether that means sending a replacement or providing a refund.

Returns and Exchanges
1. What is your return policy for opened products? We offer a 100% satisfaction guarantee. If you’ve tried a product and it’s not working for you, you can return it within 30 days of purchase for a refund or exchange. We believe in our products and want to ensure you’re completely satisfied.
2. How long does it take to process a return or exchange? Once we receive your returned item, we aim to process refunds or exchanges within 5-7 business days. You will receive a confirmation email once your return has been processed.
3. Can I return a product if it was purchased on sale? Yes, sale items can be returned as long as they meet the conditions of our return policy. However, refunds for sale items will be issued at the sale price, not the original price.

Wholesale and Partnerships
1. How can I become a wholesale partner with Noble Product Co.? If you’re interested in becoming a wholesale partner, you can apply through our affiliate program page on our website. We offer competitive terms, including no minimums and a product exchange program to support your business growth.
2. What kind of support does Noble provide to its wholesale partners? We provide extensive support to our wholesale partners, including product training, marketing materials, and dedicated customer service. Our goal is to help you integrate our products seamlessly into your business and maximize their appeal to your customers.
3. Can I request samples before committing to a wholesale order? Yes, we understand the importance of trying before buying. You can request samples of our products to experience their quality firsthand. Contact our sales team to discuss your needs and we’ll arrange for sample delivery.

Contact and Support
1. How can I contact Noble Product Co. if I have more questions? We’re here to help! You can reach us by email at Info@usenoble.com. We’re happy to assist with any questions or concerns you may have.
2. What should I do if I need help choosing the right products? If you’re unsure which products are best for your needs, our customer service team can provide personalized recommendations. Reach out via email or phone, and we’ll guide you based on your hair type, skin type, and grooming goals.
3. Do you offer any loyalty programs or rewards for repeat customers? We’re working on launching a loyalty program to reward our repeat customers. Stay tuned by subscribing to our newsletter for the latest updates and exclusive offers.