Refunds & Returns

100% SATISFACTION GUARANTEE

You Deserve a Better Product. That Includes the Experience.

At Noble Product Co., we stand behind every product we make.

We know choosing grooming products online, especially a fragrance you haven't experienced yet, can be tricky. That's why we want you to feel confident every time you shop with us.

If you're not completely satisfied with your purchase, we'll work with you to make it right.

OUR GUARANTEE

We offer a 100% Satisfaction Guarantee on all Noble Product Co. products.

If something doesn't meet your expectations, you can request a refund, replacement, or exchange.

Sometimes a fragrance just isn't for you, and that's okay! Everyone has different preferences, and we'd much rather help you find something you love.

There is no time limit on satisfaction-based requests. We simply ask that all requests be made in good faith.

Products do not need to be unused to qualify for our satisfaction guarantee.

Our goal is simple: You should feel confident choosing Noble every time.

RETURNS & EXCHANGES

Changed your mind or didn't love the fragrance?

No problem! We understand that not every scent is going to be everyone's favorite.

Depending on the situation, we can help with a refund, exchange, or store credit.

If a physical return is required due to personal preference or a change of mind, customers are responsible for return shipping costs. Original shipping charges are nonrefundable unless the return is due to an error on our part.

In some situations, we may offer store credit or a replacement without requiring you to return the original product.

Received the wrong product or something damaged?

That's on us, and we'll make it right!

If your order arrives incorrect, damaged, or defective, please reach out so we can take care of it.

If we made a mistake with your order or something arrived damaged or defective, we'll make it right. In many cases, we can send a replacement without asking you to return the original product.

TIMING & PRODUCT FRESHNESS

Our products are made in small batches using carefully selected, naturally derived ingredients. For the best experience, we recommend using your products within 12 months of purchase and storing them in a cool, dry place away from direct sunlight.

To help maintain product quality and fairness, we encourage customers to contact us as soon as possible if something isn't right.

While our satisfaction guarantee has no expiration date, all requests must be made in good faith.

ITEMS NOT ELIGIBLE FOR RETURN OR REFUND

The following are excluded from our satisfaction guarantee:

• Gift cards

• Items clearly marked as final sale

• Products damaged through misuse or improper storage

• Fraudulent requests or requests made in bad faith

HOW TO REQUEST A REFUND, REPLACEMENT, OR EXCHANGE

Need a hand? We're happy to help!

Simply email info@usenoble.com with:

• Your order number

• A brief description of the issue

• Photos, if your product arrived damaged or defective

We'll review your request and help figure out the best way to make things right.

Please contact us before shipping anything back so we can provide the appropriate return instructions.

REFUND PROCESSING

Approved refunds are issued to the original payment method.

Refunds are typically processed within 3–7 business days after approval. Your bank or payment provider may take additional time to post the funds.

If a return is required, refunds will generally be processed after the returned products have been received and reviewed.

Depending on the situation, we may also offer an exchange, replacement, or store credit as an alternative to a refund. You're always welcome to let us know which option you'd prefer.

RETURN SHIPPING

We believe in taking care of our customers while keeping our policies fair and straightforward.

Customers are responsible for return shipping when:

• They change their mind about a purchase.

• They decide a fragrance isn't their personal preference.

• They request a return for other personal preference reasons.

Noble covers return shipping when:

• We shipped an incorrect product.

• A product arrived damaged or defective.

• We specifically authorize a prepaid return label.

We'll always let you know whether a return is necessary before asking you to send anything back.

ABUSE & FRAUD PREVENTION

Our satisfaction guarantee is intentionally generous because we genuinely stand behind what we make.

To protect our customers and our business, we reserve the right to review and decline requests involving clear fraud, repeated misuse of our guarantee, or other bad-faith activity.

We want to keep our guarantee fair and sustainable for everyone who supports Noble.

THE NOBLE STANDARD

We created Noble Product Co. to raise the bar, not just in grooming, but in how customers are treated.

We're a small, independently owned company, and every customer matters to us. If something isn't right, reach out. You're talking to real people who care about the products we make and the people using them.

Thank you for your trust, your confidence, and for choosing something better.

CONTACT

Questions or concerns?

Email us anytime at info@usenoble.com.